Roll Payments case study · Brazilian Jiu Jitsu · California
How Checkmat Woodland Hills stopped chasing failed cards
A Jiu Jitsu academy was spending hours every week calling students about failed card payments. With Roll Payments managed billing and dual pricing, the follow up moved off the front desk and collections improved by 42 percent.
The problem
Hours every week on the phone about cards
Failed card payments are the quiet tax on a growing academy. A card expires, a charge bounces, and someone at the front desk has to notice, track the member down, ask for new card details, and retry the charge. Every one of those calls is awkward, and every week they add up.
At Checkmat Woodland Hills that work was landing on staff who were hired to teach and to keep members training, not to run collections. Card processing fees were coming off the top of every membership at the same time.
What the academy was dealing with
- Hours every week on the phone with students about failed cards
- The follow up landing on staff hired to teach, not to run collections
- Card processing fees coming off the top of every membership
What changed
Billing became a service, not a chore
The academy moved memberships, attendance, waivers and payments onto Roll Payments. Two parts of the platform did the heavy lifting.
Managed billing took over the follow up
When a payment fails, the system retries automatically, the card updater refreshes expired cards, and Roll's billing specialists contact the member by email and phone as the academy until it is resolved.
Dual pricing removed the processing cost
Members who pay by card see a clearly labeled card price that includes the service fee. Cash payers pay the cash price. The academy's processing cost went to zero.
One system instead of two
Payment history, recurring billing and membership records live together, so the academy gets one report instead of cross referencing a processor statement against a separate platform.
What the academy reported after
- Staff stopped making collection calls
- Members hear from the academy, under its own brand
- Card processing cost to the academy: $0
Results reported by Checkmat Woodland Hills and published with the academy's permission.
Results
What the academy saw
42%
Improvement in collections after managed billing took over failed payment follow up.
60 days
Past due receivables reduced within the first sixty days.
$0
Card processing cost to the academy, with dual pricing in place.
- Staff hours reallocated to retention and intro classes
- Consistent member communications under the academy's own brand
- No collections email templates, no spreadsheet of who still owes
Keep reading
How this works for your academy
- Managed billing, the service that produced these numbers
- Dual pricing, which took the card processing cost to zero
- Pricing, one flat fee with no per student charge
- The platform, members, belts, attendance and scheduling
- The help center, step by step guides to every screen
See what this looks like for your academy
Managed billing and dual pricing are included with every Roll Payments account at a flat $199.99 a month. Tell us about your school and we will send a savings estimate.